Ecclesbourne Valley Railway Ticket Portal


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Privacy Policy

Ecclesbourne Valley Railway Privacy Policy

When you supply any personal information to a website belonging to WyvernRail plc (including,, and and to download information or register for updates) we have legal obligations towards you in the way we use such data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to the WyvernRail plc will only be used by WyvernRail plc or the Ecclesbourne Valley Railway Association (the registered charity created to support the reopening of the Wirksworth to Duffield railway). Your information will be disclosed where we are obliged by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to our websites or otherwise engage in any disruptive behaviour on these websites, WyvernRail plc can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

Details you enter into our online shop for the purpose of purchasing tickets or booking for events are stored securely by our third party e-commerce and EPOS provider Digital Ticketing Solutions Ltd.  These details will be used by our employees to process and deliver your order - for example, your name, contact number and other options (such as menu choices) may be shared with the relevant department as necessary to provide you with the service you have booked.  Details of your order may be available to our office staff to enable them to facilitate your booking and answer queries you may have. We may use details you entered when booking to contact you in any form regarding your order if it is necessary to do so.

Where you have agreed to marketing, your e-mail address may be added to company databases in order to provide you with information regarding upcoming events and other information about what is happening on the railway. You may opt out of this at any time. We may, from time to time, post details to you using the address provided via your online purchase. For example, Santa Specials booking information should you have booked for the Santa Specials the previous year.

Website Cookies

Cookies are used to pass your selections between pages within the shop and then are deleted when you pay. No information regarding target marketing or personalization of the site are stored in these cookies. For details on the cookies used during a web shop transaction, please contact Digital Ticketing Solutions Ltd.

Use of our online shop indicates your acceptance of the cookies being on your computer for the duration of the transaction only.

Our main website Google Analytics to track our website usage so we can make it better. Any queries about cookies that Google may use should be directed to them.

Use of our website indicates your acceptance of the Google cookies being on your computer.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Ecclesbourne Valley Railway. References to "our Website" or "the Website" are to

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Ecclesbourne Valley Railway
Ecclesbourne Valley Railway Wirksworth Station Station Road Coldwell Street Wirksworth

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.